Terms & Conditions

 

Preamble and object

The general conditions defining the juridic framework which applicates in the relationships between:

  • The Mandine society which edites the site www.mineraljoaillerie.com, registered to the RCS of Marseille (France) under the SIREN number 05781845200047, which headoffice is located 2 avenue Augustin Fresnel, Carnoux en provence. S.A.R.L with 32 050€ of capital which TVA intracommunity number is: FR 65057818452
  • and every person visiting or buying on the website www.mineraljoaillerie.com

Their goal is to define the rights and obligations between both parts in the different order steps of one or several articles.

Every person subscribing to the site will have to adhere to these general sale’s conditons and accept them without doubts.

No buying will be done on the site without accepted these conditions in advance.

The general sale’s conditions can be look a on the “General sale’s conditions” rubric, at the bottom of the screen.

The present general condtions can be modified at any moment and without saler’s notice, the modifications will be applied to any later orders.

I. Products

The products sold are photographed and described with the most loyal and accurate way possible. However, mistakes or omissions are possible. As well, depending on the Internet navigator or used screen, the articles colours could not match the real colours.

The sold rroducts are the one describe and visible on the site. The products offers are available in the limit of the availability of stocks.

II. Order

The orders are exclusively received on Internet after the acceptation of the present general sale’s conditions. To make an order on the site www.mineraljoaillerie.com, you necessarily need to be registered. During this registration, an ID and password will be attributed to you.

The orders data are kept on trustworthy and durable informatical materials. They are considered as proof of contractual relationships between the parts, just like every established, received or kept written document.

III. Price

The prices indicated on the website are displayed in Euros (€) all French taxes included (TTC), based on the French value added tax (VAT=20%) excluding transportation costs.

www.mineraljoaillerie.com reserves itself the right to change prices without notice.

The products belong to the saler until the complete price payment.

IV. Payment

Any purchased item on the website www.mineraljoaillerie.com can be paid by credit card, or through the Paypal service.

The safety payment by credit card happens through the platform Sogecommerce by Société Générale. Are accepted the carts with the sign “CB” and / or wearing the brand VISA or MasterCard accepted in France.

In the case of a payment by credit card, the amount is debited when the order is confirmed and after the transaction has been approved by the bank issuing the card.

To reinforce the safety transactions, www.mineraljoaillerie put in place the 3D secure program.

It is a program created by international issuers Visa (Verified by Visa) and Mastercard (Mastercard Secure Code) with the goal to reinforce the online safety payments. It stands on the implementation of a supplementary control during the online buying: in complement of bank data, the buyer is invited to put a personal data allowing its bank to identity him and validate the operation.

The authentification methods are specific to each bank.

V. Shipping

According to the Article L.121-20-3 of the Code de la Consommation, the delivery of the ordered articles will be within 30 days, from the day following the order, under reserve of the complete price payment.

The packages delivery is carried out by la Poste in “Colissimo following” or “Chronopost”, under the received signature or any person specially mandated. This numerised signature as well as its reproduction demonstrate the package delivery.

Delivery Delays Cost Free delivery
France: Colissimo 2 to 5 working days  Free  Free delivery in France without a minimum of order
UE: Colissimo 2 to 5 working days 6.90 € from 250€
Monde: FedEx 1 to 3 working days 25 € from 450€

VI. Withdrawal and return products right

The saler knows that the unsatisfied customers can exerce their withdrawal rigth, provided by the article L.121-1 from the Consumption code in the best conditions.

According to dispositions of the articles L121 and following of the consumption code, each site user has a withdrawal right of 14 days, from the order reception, to give one or several articles, at its fees and risks, without having to justify the reason. If the delay expiration ends a saturday, sunday and public holiday, the delay is continued until the next working day until midnight.

The articles must imperatively be give back in good shape. In the case that a return product has been worn and is not in compliance to the expedited product, min&ral joaillerie does not hold the responsability of an eventual hurt and will be returned to the client.

The transport fees for the return are the client charge (Colissimo).

The products must be send back in their original box.

The reimbursment of the returned articles at the factured price will happen, according to the payment method, by credit on the banking account of the client corresponding to the banking card used for the payment, in the thirty days following the reception, by the saler, of the returned articles.

Late returned 

Your buying must be returned in a delay of 14 days from the reception of your order. The out-of-delay returns will be reimbursed in the form of a credit note (without fees).

Size reduction discount service 

For every size reduction of a worn jewel, we offer a service corresponding to a price of 18 euros.

The return and delivery fees are, in this case, at the charge of the client.

VII. Guarantee

All of our products beneficite during twoyears of:

  • the legal conformity guarantee
  • the legal guarantee against hidden defects

To be able to beneficite from the product’s guarantee, it is imperative to keep the product buying order invoice. 

The contractual guarantees exclude:

  • non-normal or non-compliant use of the products. We invite you to carefully take a look on our care advises,
  • the flaws and their consequences, linked to the non-compliant use for which the product is made for,
  • the flaws and their consequences, linked to any exterior cause.

VIII. Personal Data

The personal data gave during your visits on www.mineraljoaillerie.com are strictly confidential.

The files are recorded by the Informatic and Freedom National Commission (CNIL).

The saler commits itself to not disclose to third parties personal information that you do not communicate. These one are confidential. They will only be internally used, for the order treatment, and to reinforce and personalize the communication and product offer. The present article cannot avoid the cession or transfer of activities to a third party.

Consequently, according to the informatic and freedom law of January 6th, 1978, you have an access, rectification, and opposition right to your personal data.

To do so, you just need to make an online demand by indicate us your firstname, surname, address and if possible the client reference: – by email: by filling our contact form.

IX. Intellectual Property

The brand min&ral, as well as the illustrations, images and logotypes on the min&ral articles, their accessories or boxes, whether they are deposited or not, are the exclusive property of Anthony Berard.

All the texts, comments, works, illustrations and images reproduced on the site www.mineraljoaillerie.com are reserved to the title of the author right as well as the intellectual propriety and for the whole world. In accordance with the Intellectual Propriety Code, only the private use is authorized, under different dispositions or more restrictive of the intellectual propriety code. Any other use is considered as a counterfeit and sanctionned to the Intellectual Propriety title, expect prior saler’s authorization.

X. Responsability

The products offered comply with the French legislation and French norms. Consequently, the company min&ral jewelry cannot be held responsible for events attributable to the client, a third party or in case of force majeure that prevent the realisation of the contract.

Furthermore, information contained on the website may include technical inaccuracies, translation or typography errors for which min&ral jewelry cannot be held responsible. The company min&ral jewelry is not responsible for the use of other websites which the client has accessed from www.mineraljoaillerie.com.

If a condition proves to be illegal or considered as null, this will not cause the invalidity of other conditions.

XI. Force majeur

The performance by the company of all or part of its obligations shall be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay the performance. The various cases recognised by jurisprudence are considered as such. In such a fortuitous event, min&ral joaillerie will notify its customers by email within 7 days.

XII. Applicable law

The present general conditions of sale are subject to the French law.

Any dispute that may arise from the interpretation or execution of these general conditions of sale and its consequences will be subject to the exclusive jurisdiction of the French courts.